-Shinseki’s S Mall lots of complaints
-S Mall flooded with complaints of customers, no countermeasure
-Current state of the big company’s service.
A news article that popped up on an internet media, that prioritizes consumers’ rights and interests, spread rapidly through SNS.
Few consumers, who have received damage, hyperlinked the news article on various places of the internet and the whole thing boiled up with comments and replies to comments.
Most of the problem was errors in the program.
The S Mall development team located in Gasan put their efforts day and night, but looking at the unextinguishing fire, they were about to give up.
“I, I’m sorry. I will fix it right away.”
The general manager, who scolded the manager, kept lowering his head. A member of the board above the general manager had called.
However, even that person had to lower his head eventually. Calls from above that person, and even above that person continued, and eventually, chairman Jeong JinYong called for a meeting himself.
“What is the problem?”
Chairman Jeong JinYong asked with short words but with power.
“The S Mall itself opened when it was incomplete, and now that we’re editing the program while it’s open, we’re behind schedule and more bugs seem to be occurring.”
One of the board members answered Jeong JinYong’s question. However, his answer only raised Jeong JinYon’s question.
“According to what I heard, it was all fixed?”
Jeong JinYong asked again as if he didn’t understand. The members of the board couldn’t say anything. The bugs which occurred before YongHo was sent there was mostly solved by Yongho. This was the latest story that Jeong JinYong knew.
While YongHo applied for a leave and went to the hospital, the bugs bursted out again. The dam that YongHo piled up had collapsed.
Side effects were endlessly creating more bugs. When he didn’t hear an answer, Jeong JinYong continued speaking.
“And? Solution?”
The heavy voice filled the conference room. It was quiet. It was a wonder that even with so many people in the conference room, the conference room could be so quiet.
As this was an important topic, even the front-line workers were participating.
Jeong JinYong looked at the general manager who was in charge of the S Mall development team.
“Th, there is a developer called Lee YongHo… and if he comes, I think the program will recover in a short time.”
The general manager, who was so confident in front of the manager, couldn’t do anything in front of the chairman. He stuttered and cold sweat flowed from his forehead.
“Lee YongHo, Lee YongHo. I hear that name a lot these days. Then what are you doing and not solving it?”
At the scolding words, the general manager replied with difficulty.
In a 6-man ward, YongHo was lying down and was immersed in thought.
‘It sure is good to play around.’
HIs face was full of comfort.
He had repeated the life of company -> home; and company -> home again. Money piled up in his bank account but there was no time to use them. It wasn’t bad to take a rest like this.
‘It must be chaos everywhere right now.’
YongHo looked at the phone on the table.
He ended the call with the excuse of being unwell. However, even after he ended the call, the phone kept ringing like mad.
He had predicted this, but he didn’t know it would be so soon. There was one more reason why coming to the hospital was good.
‘To think I was under burnout syndrome…’
YongHo took a medical examination while he was at the hospital. Results were that his body was mostly unwell.
The powerlessness he experienced recently also had a name.
Burnout syndrome.
However, he was recovering now.
‘It’s about time…..’
As soon as he thought that, two people entered the ward.
It was Son SeokHo and Jeong DanBi.
Son SeokHo was calmly looking at Yongho. The empty eyes had changed. He knew that something had changed in that time.
“How’s your body?”
“Now that I’m lying down, I think I can survive.”
“I brought some sweet bean bread, so eat and cheer up.”
Son SeokHo placed a box of sweet bean bread on the table. Jeong DanBi seemed overwhelmed and shook her head.
“What did the doctors say? How long do they say you need to be in the hospital?”
“They say I was under burnout syndrome. And so it’s better the more I rest… It seems like something happened at the company?”
Yu JaeMan’s compensation, which was dragged out for so long, was processed quickly as soon as YongHo got up from the ward.
Losses occurring from the S Mall currently was incomparably bigger than the compensation they had to give to Yu JaeMan.
As Shinseki was result-focused, the process was quick.
YongHo who was put again into the S Mall started overtime work again. And within one day, he had produced a result of fixing bugs.
The complaint calls to the customer service center also decreasedby 20%.
And the day he came back.
YongHo had to witness a horrible scene.
“Seon…bae…”
Na Daebang called YongHo with a voice full of resentment. The puffed up muscles were dried up, and the fast food remnants were piled up on his desk in a tower.
“Ah, M, Mr DaeBang.”
“You…can’t….go anywhere ok……?”
At Na DaeBang’s words, YongHo could only nod his head. If he didn’t, he didn’t know what he had to face. The bloodshot red eyes and the limping body reminded him of a zombie.
And that zombie was saying it will eat him if he didn’t reply as it wanted.
***
When the situation with the S Mall finished with YongHo put into it, YongHo’s name was firmly engraved again in chairman Jeong JinYong’s mind.
This was the second time already.
To get an employee’s name get known by the chairman was unprecedented.
Perhaps due to that, Jeong JinHoon was standing in a neat posture in front of chairman Jeong JinYong.
“It seems Mr. LeeYongHo is a great programmer.”
“It seems so.”
“But you know… The company known as Shinseki is run by a system, not by a person.”
“I have taken it to heart.”
***
With this as the trigger, the way YongHo lived his life changed. If he had lived passively until now, it changed to living actively.
A life that is not lived but a life that he lives.
To live actively, the first thing he did was to find his ‘original intention’. Achieving the objectives that he thought of when he first set foot into this industry.
I will become the world’s best programmer.
His objective was clear, but the process was blurred. Moreover, there was no clear standard for being the ‘world’s best’. Who would be entitled, and who would entitle, etc… There was such things.
‘Let’s set a standard in my own way. First…Let’s put Stack Overfly first……’
YongHo started writing a more specified list of objectives in his notepad.
‘I’ll have to achieve first in Topcode that we’re preparing in the algorithm study.’
Topcode first.
Coder Jam first.
Stack Overfly first.
The owner of the open source project that the most people in the world uses.
Developing a programming language that gets most used.
YongHo wrote down the thing he was thinking. Although it may not become reality, just writing things like this, one by one, made his heart pound. The hand that was writing the list trembled.
‘To think I can set objective like these……’
It was only one year ago when he had to suppress his rage while signing the work contract. At that time, he couldn’t even think about these objectives. With anxiety, the only thing he could think about was getting employed.
However, that all changed now.
He had confidence in his own ability.
He thought that he could do anything when he set his mind to it.
Now that he decided to live actively, confidence was boiling in the depths of his heart. He knew better than anyone that he didn’t live in vain until now.
This was the biggest source of his confidence.
‘Now that I’ve set my objectives, it’s the methods now……’
With a nervous mind, YongHo couldn’t sleep for a long time.
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